Shipping policy

At Liban Cello, every order is prepared with care and shipped using a tracked delivery service so that you can follow its progress from dispatch to delivery.

1. Where We Ship

Liban Cello currently ships to customers within the United States only.

We do not currently ship internationally. Any expansion to additional countries will be reflected on this page before orders from those locations are accepted.

2. Processing and Delivery Times

Our estimated shipping timeline is:

  • Processing time: 1–2 business days
  • Delivery time after dispatch: 3–6 business days
  • Total estimated delivery time: 4–8 business days

Business days are Monday through Friday, excluding US public holidays.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, seasonal demand and circumstances outside our reasonable control may occasionally affect delivery times.

3. Order Cutoff Time

Orders placed before 4:00 PM Eastern Time, Monday through Friday, will normally begin processing on the same business day.

Orders placed after the cutoff time, on weekends or on public holidays will begin processing on the next business day.

4. Shipping Cost

We currently provide free standard tracked shipping on all eligible US orders.

There are no additional standard shipping charges at checkout unless an alternative delivery option is clearly selected and displayed.

5. Order Tracking

Once your order has been dispatched, we will send a shipping-confirmation email containing your tracking information.

Tracking information may take a short period to update after the carrier receives the package.

6. Shipping Partners

We use tracked shipping and logistics partners selected according to the destination, package and service availability.

The final carrier may vary by order. We do not guarantee that every order will be handled by a particular carrier.

7. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error. We will try to update the address before processing begins, but we cannot guarantee that changes can be made after an order has entered fulfilment.

If an order is returned because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply before it can be sent again.

8. Delayed Orders

Most orders arrive within the estimated timeframe, but delays may occasionally occur because of:

  • Carrier disruptions
  • Severe weather
  • High seasonal order volumes
  • Customs or security inspections, where applicable
  • Events outside our reasonable control

Please contact us if your tracking information has not updated for an unusual period or your order has not arrived after the estimated delivery window.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Ask household members or neighbours.
  3. Contact the carrier for additional delivery information.
  4. Email our support team with your order number.

We will review the available tracking information and assist you with the next appropriate steps.

Liban Cello is not automatically responsible for theft occurring after a carrier has confirmed successful delivery, but we will make reasonable efforts to help investigate the matter.

10. Damaged Packages or Incorrect Items

Please contact us promptly if your order arrives damaged, defective or incorrect.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will assess the issue and provide an appropriate solution, which may include a replacement or refund.

11. Contact Us

For shipping assistance, contact:

Email: support@libancello.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Business address: 41-21 28th Street, Long Island City, NY 11101