Frequently Asked Questions

Processing takes 1 to 2 business days, Monday through Friday. Shipping takes 5 to 8 business days after your order is dispatched. Total estimated delivery time is 6 to 10 business days from the date of purchase.

Shipping is a flat $5.99 on all orders. Every order includes a tracking number so you can follow your package from dispatch to delivery.

We currently ship within the United States only. We're working on expanding to additional countries in the future.

We ship with USPS, UPS, and FedEx. The carrier is selected based on your location and service availability.

Once your order ships, you'll receive an email with your tracking number. You can also check your order status anytime on our Track Order page.

Delays can happen due to carrier issues, weather, or seasonal volume. If we become aware of a significant delay affecting your order, we'll reach out to you directly.

Contact us as soon as possible at support@libancello.com. If the order hasn't shipped, we can update the address. If a package is returned to us due to an incorrect address, we'll arrange re-shipment once we hear from you. Additional shipping charges may apply.

Once a package is marked as delivered by the carrier, it is considered fulfilled. Check around your delivery area and with neighbors first. If still missing, contact the carrier directly and let us know at support@libancello.com so we can assist where possible.

We offer a 60-day return window from the date of delivery. Returned items must be unworn, unwashed, with all original tags attached, in the original packaging, and accompanied by proof of purchase.

Email support@libancello.com with your order number and the reason for your return. Once approved, we'll send you the return address and instructions.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service. There are no restocking fees.

We don't process direct exchanges. Return the original item for a refund, then place a new order for the one you'd like instead.

Contact us right away at support@libancello.com with your order number and photos of the issue. We'll review it and arrange a replacement, refund, or exchange.

Orders can only be cancelled before they are sent to our warehouse for processing. If the order has already been packed or shipped, you'll need to wait for delivery and then initiate a return.

After we receive and inspect your return, we'll notify you of the outcome. If approved, the refund is issued to your original payment method within 3 business days. Your bank may take up to 7 additional business days to post the funds. If it's been more than 10 business days since approval and you haven't received the refund, contact us.

Every pair comes with UV400-rated lenses that block 100% of UVA and UVB rays across the full spectrum. All lenses are impact-resistant and finished with an anti-scratch coating.

Every order includes a protective case and a microfiber cleaning cloth at no extra charge.

Our frames use lightweight, durable materials selected for long-wear comfort. The exact composition varies by style — check the product page for specifics on each pair.

Polarization depends on the model. Styles with polarized lenses are clearly marked on the product page. All lenses, polarized or not, include full UV400 protection.

Email us at support@libancello.com. Our support hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. We aim to respond within one business day.

Our office is at 41-21 28th Street, Long Island City, NY 11101.